OUR COMMITMENT TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Ieperfest collects about you, and how we use it.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. if you purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service.
SUMMARY
What information we have and where we collect it from. We collect and store different types of information about you when you buy tickets, contact us, and use our website and app.
How we use your information. We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
Who we share information with. We may share your information with the ticket partner and our app partner.
How we look after your information. We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Questions and feedback. If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
What Information We Have & Where We Get It
When you create an account, purchase a product from us (such as a ticket, or bongs) we will collect your contact and billing information.
When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from Ticketmonster to sell tickets. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
When you attend one of our events, we may collect your information via (i) video surveillance cameras (we use signs where such cameras are used), (ii) from our free Wifi (if you register to use it) and, if available, via cashless payment cards which can be used to make purchases onsite at the event.
If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
HOW WE USE YOUR INFORMATION AND WHY
This section explains how we use your information and the legal basis on which we use it.
- For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy a ticket) so we can:
process your order
take payment, and
provide you with customer support - For our legitimate business interests
To conduct market research and analysis which helps improve and customise our products and services.
To send you customer service emails including booking confirmations.
To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.
LOOKING AFTER YOUR PERSONAL INFORMATION
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
CONTACT US
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: info@ieperfest.com
There’s also The Commission de la protection de la vie privée/Commissie voor de bescherming van de persoonlijke levenssfeer although we encourage you to try and let us help you first.
IEPER HARDCORE FEST 